Frequently Asked Questions


Ordering & Payments

Q: What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Additional payment options may be available at checkout.

Q: Can I change or cancel my order after it’s placed?

Yes, but only within a short time window. Email us immediately at bravesocietyclothing@gmail.com with your order number. Once an order is processed or shipped, we can no longer cancel or edit it.

Q: How do I use a discount code?

Enter your discount code during checkout in the “Discount Code” box. Only one promo code can be used per order.

Shipping

Q: Do you offer free shipping?

Yes—free shipping is available on select orders. Any current free-shipping promotions will be shown at checkout.

Q: How long does shipping take?

Standard U.S. orders typically ship within 3–7 business days. International delivery times vary by location.

Q: Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times will appear at checkout based on your location.

Q: How do I track my order?

You’ll receive a tracking number via email once your order has shipped. You can track your package directly from that link.

Returns & Exchanges

Q: What is your return policy?

We accept returns on unworn, unwashed items within 14–30 days (depending on current policy). Custom or 1 of 1 items are final sale.

Q: How do I start a return or exchange?

Email bravesocietyclothing@gmail.com with your order number and the item you’d like to return. We’ll guide you through the process.

Q: Do you offer refunds?

Yes—approved returns are refunded to your original payment method. Shipping fees are non-refundable.

Products & Sizing

Q: How do your clothes fit?

Most pieces run true to size with a modern streetwear fit. For an oversized look, we recommend sizing up. Each product page includes detailed sizing info.

Q: Are your 1 of 1 items restocked?

No. All 1 of 1 pieces are unique and will never be recreated or restocked. Once sold, they’re gone forever.

Q: Will sold-out items restock?

Some signature items do restock, but limited drops and exclusive pieces may not. Follow us on social media for restock updates.

Q: What materials do you use?

We use high-quality cotton blends, premium fleece, and durable embroidery depending on the product. Materials for each item are listed on its product page.


Account & Rewards

Q: Do I need an account to place an order?

No — you can check out as a guest. However, creating an account lets you track orders, save shipping info, and access exclusive perks.

Q: Do you offer rewards or a loyalty program?

If applicable: Yes! Create an account to earn points on every purchase and redeem them for discounts.

Customer Support

Q: How can I contact customer service?

Email us anytime at bravesocietyclothing@gmail.com and we’ll respond as soon as possible.

Q: Where can I follow Brave Society Clothing Co. for updates?

Follow us on Instagram, TikTok, and other platforms for new drops, exclusive releases, and behind-the-scenes content.